Below are answers to some of the most frequently asked questions. If the answer to your question is not listed please contact us and we will be happy to answer any further questions you may have.
Yes, as soon as our technicians have finished the procedure you can start cooking.
We do carry spare bulbs, door seals and extractor filters and can change them upon request.
No, we can only clean your cooker if it’s cold.
Yes, we can clean if the door isn’t a sealed unit. We can remove grease and dirt from the inside and the outside of the oven.
Yes. Many ovens have self-clean interiors. The coatings are created to burn off debris but many cookers cannot reach high enough temperatures to do this properly. Many coatings have grease and fat behind them and that may be dangerous as it’s a potential cause of fire. Our technician will clean behind these items.
We carry everything we need. If you can spare some warm water, we’ll be glad. Each oven is dismantled and soaked in a tank with solution.
Yes, we will put down a sheet to ensure there is no mess. Our main concern is to clean and not to damage anything.
We recommend every 6 – 12 months, but that frequency will depend upon the usage of your oven i.e. The more you cook the often your oven will need cleaning.
We accept cash and major debit cards.
Yes we are fully trained, approved ,vetted and experienced professionals.
Between 1 – 3 hours, depending upon type of oven e.g. Single, Range, Aga etc.
On average household carpets should be cleaned at least once a year. In some cases (pets, children, allergies) carpets may require more frequent cleaning.
Upholstery should be cleaned once every 12 months as a part of regular maintenance. Upholstery that shows visible dirt or soiling should be cleaned to avoid dirt building up and causing staining.
We have built our business on our quality work. We do not use “bait and switch” as part of our sales strategy, unfortunately in the industry some operators do.Our price is reflective of the top quality work, equipment and materials used when we clean. Quality cleaning and care extends the life of your rug and furniture, while poor quality cleaning can leave behind residues and actually harm your investment!
Every cleaning system uses some form of chemical to clean soft furnishings, water is a chemical and forms the basis of most cleaning solutions. A good experienced cleaning technician will be using safe chemicals and will rinse the items to make sure that no chemical residues remain within the fibres.
Carpet cleaning methods rely mainly on water based chemicals and the cleaning technician should be made aware of the allergy. Steps can be taken to ensure that the risk of the allergy sufferer coming into contact with a cleaning chemical is eliminated. The allergy sufferer should not enter the room that has had items cleaned within it for a twenty-four hour period.
This was true many years ago when cleaning by shampoo was the normal way owners tackled their carpets themselves. Our technicians follow laid down procedures therefore rapid recoiling shouldn’t take place.
Drying times for carpets and soft furnishings can vary greatly due to the following conditions: Humidity within the environment, Adequate ventilation introduced to the environment, The degree of soil contained within the carpet or fabric, Types of carpet fibre Eg Wool, Nylon, Cotton, Polyester, Polypropylene, etc.
Our cleaning technicians will inspect the carpet prior to any cleaning taking place. During this inspection any risk of potential shrinkage can be identified and discussed with you. It may be that the carpet fittings are not secure and require correction. Some carpets are more prone to shrinkage and may have to be cleaned by an alternative method but this would be thoroughly discussed with you before any work proceeds.
Most marks will come out during the cleaning process. Some of the more difficult dye stains may need some specialist treatment to deal with them. Any success at removing these types of stains is often diminished by home remedies that have already been tried before our technician is called out to deal with them.
No, but it does help if any breakable items (i.e. China, glassware etc.) are removed from the room, including those inside cabinets that will have to be moved. It would also help the technician if small items of furniture are also removed, such as waste paper bins, paper racks etc. Our technician will then move the items (that can be moved by one man), clean and put the back in position placing protector pads/fibre blocks beneath the item to prevent staining from loose wood dye or rust from metal studs under the legs transferring onto the carpet.
Our TACCA Technicians use the appropriate system to clean your carpet to achieve an excellent result, safely. Some carpets need to be cleaned using low moisture systems whilst others benefit from a deeper clean.
The systems that are more popularly used professionally do not use steam in the true sense of the word. The small moisture particles that are sprayed onto the carpet are very fine and give the appearance of steam. There are some units on the market that do produce steam and some models are sold through High Street stores for ceramic tile cleaning etc. They also say that they can be used for carpets and soft furnishings but unless you know exactly what you are doing considerable damage can be done to carpets and fabrics.
It depends on the severity of the black marks. Our professional cleaning technicians should be able to significantly improve the appearance, however the source of the problem needs to be dealt with to prevent the staining returning.
The dirt can be removed but continual foot movement from all the people who use the furniture will have damaged the carpet fibres. This abrasion will cause a difference in light reflection giving the appearance of light soiling.
Although these steam machines are often advertised as suitable for cleaning carpets and soft furnishings BE CAREFUL! The twist in a cut pile carpet is heat set and using excessively high heat (steam) can release the twist in the pile giving the carpet a felt like appearance. The use of these units on velvet pile fabrics will result in severe distortion damage.
Not Advisable… the zips are fitted on cushions are for the ease of the manufacturer to get the foam fillers into the covers NOT for the consumer to take off to wash. These zips are not very strong and can easily break. The covers can shrink making it difficult to get the fillers back in. Some washing powders can affect the colours of the cushions giving a less pleasing appearance to the item of furniture.